Are You Being Recorded By Your Own Insurance Company?

Insurance companies are very organized businesses. All claims adjusters are required to keep detailed computer notes regarding any conversations that they have with the insureds, i.e. you. Any time you are discussing your claim with your own insurance company, the adjuster on the other end of the phone will be making notes on what you tell the adjuster. It is very common for the adjuster to actually be called as a witness during your case to testify regarding the conversations that you had with your own adjuster. Also, although it is rare, it is not unheard of for insurance companies to actually record the phone calls that take place with you. When you phone your insurance company often you will hear a statement that your call may be recorded for quality assurance. You should instruct your claims adjuster that you do not want any of your phone conversations recorded. If they insist on recording your phone conversation, this is usually a sign that they are trying to protect themselves and not you.